Q: I'm having trouble accessing the Neusort platform on my office network. What should I check?

A: Corporate firewalls often block certain domains. Ask your IT department to whitelist neusort.com and hyrr.app domains and ensure WebRTC services are permitted. Alternatively, try using a mobile hotspot if company policy allows.

Q: The platform is loading slowly on my office network. How can I improve this?

A: Office networks may have bandwidth restrictions during business hours. Try scheduling your interview during off-peak hours or request temporary bandwidth allocation from your IT department. A wired connection might also be more stable than Wi-Fi.

Q: My video/audio keeps cutting out during the interview. What's causing this?

A: This could be due to network congestion or security policies. Try moving to a conference room with a dedicated connection or use a mobile hotspot if permitted by your company policies.

Q: What alternatives do I have if my office network isn't working properly?

A: You can:

• Use your mobile phone as a personal hotspot (if company policy allows)
• Request a temporary exception to network policies from your IT department
• Ask permission to use a guest network if available
• Request to reschedule the interview if network issues cannot be resolved

Q: Will using my office computer affect the interview with security software?

A: Company security software and browser extensions may interfere with the assessment platform. Ensure all unnecessary extensions are disabled in Chrome or consider using a personal device if company policy permits.

Q: Who should I contact if I have technical issues on my office network?

A: Contact your company's IT support team to assist with network configuration or security policy exceptions needed for the interview.

Q: Which browser should I use?

A: Currently, only Google Chrome is supported. Make sure you're using the latest version.

Q: The platform features aren't working correctly. What might be interfering?

A: Disable all browser extensions before starting your test, as they can interfere with the code editor, video/audio recording, and other features.

Q: Will a mobile hotspot provide enough bandwidth for the interview?

A: Most 4G/5G mobile connections should provide sufficient bandwidth, but verify your connection speed using a speed test website before the interview. Aim for at least 5 Mbps.

Q: How can I check if my system is ready before the actual test?

A: If available, participate in any trial run offered by your institution or company. Otherwise, ensure your internet connection meets the requirements and that you've followed all the browser setup steps.

Q: Who should I contact if I continue to experience issues?

A: Reach out to Neusort's support team at noreply@neusort.com for platform-specific issues.