Q: I can't access the Neusort platform on my college network. What should I check?

A: Make sure your college has whitelisted neusort.com and hyrr.app domains. Try using Google DNS (8.8.8.8, 8.8.4.4) or Cloudflare DNS (1.1.1.1) if you're experiencing access issues. If campus restrictions persist, try connecting through a mobile hotspot.

Q: The platform is loading slowly on my college network. How can I improve this?

A: College networks often have bandwidth throttling. Try connecting to a less congested campus Wi-Fi or use a wired connection if available. If bandwidth issues persist, consider using your mobile hotspot as an alternative.

Q: My video/audio keeps cutting out in the college computer lab. What's causing this?

A: This is likely due to packet loss on congested college networks. Try moving to a less busy area of campus or using a different network. Aim for a connection with less than 1% packet loss or switch to a mobile hotspot.

Q: What alternatives do I have if my college network isn't working properly?

A: You can:

• Use your mobile phone as a personal hotspot
• Connect to a public Wi-Fi network at a nearby library or café
• Ask permission to use a faculty network if available
• Request a different testing time if network issues affect multiple students

Q: Will I be flagged for cheating if other students are taking the test in the same lab?

A: The AI proctoring system may flag unusual behaviors when multiple candidates are in the same room. If possible, find a quieter, more isolated area on campus to take your test.

Q: Who should I contact at my college if I have technical issues?

A: Speak with your college's IT department or placement coordinator who can assist with network configuration issues specific to your institution.

Q: Which browser should I use?

A: Currently, only Google Chrome is supported. Make sure you're using the latest version.

Q: The platform features aren't working correctly. What might be interfering?

A: Disable all browser extensions before starting your test, as they can interfere with the code editor, video/audio recording, and other features.

Q: Will a mobile hotspot provide enough bandwidth for the interview?

A: Most 4G/5G mobile connections should provide sufficient bandwidth, but verify your connection speed using a speed test website before the interview. Aim for at least 5 Mbps.

Q: How can I check if my system is ready before the actual test?

A: If available, participate in any trial run offered by your institution or company. Otherwise, ensure your internet connection meets the requirements and that you've followed all the browser setup steps.

Q: Who should I contact if I continue to experience issues?

A: Reach out to Neusort's support team at noreply@neusort.com for platform-specific issues.